Can't connect from Google Home to Googke Home Android app

[Adwissler]

To Whom It May Concern:

My name is Andrew Wissler.  When I try to connect to my Google Home room from my Google Home app, it says, "Can't connect."  Also, it shows my Roku, but it shows it as offline, even when it is not.  Finally, when I click the button to the right of Home in the app. It says, "Unalbe to load:  There could be a connection issue."  I was wondering how this can all be fixed.

Thank you very much.

Sincerely,

Andrew Wissler

[Kimy]

Hi Adwissler,

Thanks for posting here in the Google Nest Community. A few questions: what particular device do you need help with? Do you have a Chromecast device? If so, do you need help with it? Also, what steps have you taken?

Give the steps below a try and let me know how it goes:

• Reboot your Chromecast or the affected device, and Wi-Fi router.
• Reboot your phone.
• Ensure that your mobile/cellular data is switched off.
• Reinstall the Google Home app.

Thanks,

Kimy

[Adwissler]

Hi Kimy,

I have a Chromecast (2nd gen).  Is there any way I can connect to it without getting that message?  I've tried to connect to it, but have continually gotten that message.  I've tried all of that, and it still doesn't work.

Thank you very much.

Sincerely,

Andrew Wissler

[Kimy]

Hi there,

Thank you for the details. I have a few questions that would guide me in understanding what’s going on.

1. Did you successfully complete the setup without getting any errors?
2. Did you see the TV screen displaying the Ambient mode (screensaver)?
3. Is the "Unavailable" or "Disconnected" status showing on the Google Home app happening while the TV is in Ambient mode?
4. Is this Chromecast 2nd Gen working on the same network or router as before?
5. Are there any changes made to the network or router?
6. What troubleshooting steps have you tried so far?

I’ll wait for your answers.

Regards,

Kimy

[Kimy]

Hello there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here.

Best,

Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy