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Can't connect to Chromecast

Shayne
Community Member

My wife's phone connects to our new Chromecast,  but my phone doesn't 

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi Shayne,

 

Thanks for posting and I apologize for the delayed response. Could you tell us more about what’s going on? Are you unable to cast using your mobile phone? What mobile device are you using? Please make sure your phone is connected on the same WiFi network as your Chromecast device. Also, try to check for software updates on your phone and see if it'll do the trick. It's best to have an updated OS for a seamless experience.

 

Looking forward to your response.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking back in — did you manage to get your Chromecast working by following the steps? 

 

Let me know if you still need help.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Shayne,

 

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Jennifer
 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Since we have not received any more replies for quite some time, I will lock this thread now.

 

Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

 

Thanks,

Jennifer