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Can't connect to Wi-Fi after broadband service provider change

Graywag
Community Member

I have changed from BT to Sky. When I try to connect to my TV using the Google Home app I get "Can't connect to Wi-fi" on the TV screen and "This device was previously set up by a different user. Please factory reset the device."

I have performed a factory reset on the TV twice and disconnected/reconnected and power cycled the Chromecast device. I have uninstalled/reinstalled the Google Home app as well. I am still getting the same result. I need a way of deleting the entity 'Living Room TV' so that it can be redefined with the new wi-fi router but cannot see how to achieve this.

I am not sure which generation my Chromecast device is but the SKU number is GA00439-GB.

2 Recommended AnswerS

Graywag
Community Member

I found rhe solution. It's not the TV that needed a factory reset but the Chromecast device. Achieved by holding down the button on the device until the indicator light starts flashing yellow then returns to steady white.

View Recommended Answer in original post

I had this problem as well you need to go to settings and click on WiFi network, then click forget the network.  Go back and add network and connect Wi-fi . If you are trying to use the Google Home app remember that the Wi-Fi signal has to be 2Gz as the 5Gz will not communicate with the device. This is true for the Nest mini 2 nd gen and Nest Audio. Enable Chromecast the app you downloaded, open the app, and cast your device Google Home will not help you.

View Recommended Answer in original post

7 REPLIES 7

Graywag
Community Member

I found rhe solution. It's not the TV that needed a factory reset but the Chromecast device. Achieved by holding down the button on the device until the indicator light starts flashing yellow then returns to steady white.

Jeran
Community Specialist
Community Specialist

Hey there Graywag,

I'm glad to hear you were able to get everything working properly! In that case, did you have any more questions or need any additional help? 

Thank you,
Jeran
 

I had this problem as well you need to go to settings and click on WiFi network, then click forget the network.  Go back and add network and connect Wi-fi . If you are trying to use the Google Home app remember that the Wi-Fi signal has to be 2Gz as the 5Gz will not communicate with the device. This is true for the Nest mini 2 nd gen and Nest Audio. Enable Chromecast the app you downloaded, open the app, and cast your device Google Home will not help you.

Jeran
Community Specialist
Community Specialist

Hiya Keeneguy65,

 

Thank you for posting your solution as well, we really appreciate it!

 

Best regards,

Jeran

Keeneguy65
Community Member

Jeran, I am only too happy to help.

Jeran
Community Specialist
Community Specialist

Hey there everyone,

Did anyone have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey everyone,

Does you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran