03-02-2022 12:09 PM
I have rebooted both the modem and the mesh network. It's the mesh network I'm trying to connect the Chromecast to. I have factory reset the Chromecast. I have manually entered the wi-fi password and tried the automatic connection. The Android and the Chromecast will be connected to the same wi-fi. I am positively baffled. It keeps telling me it can't find a device to connect to the Home network. I've got the phone right next to the Chromecast. All other devices are working on the mesh network. I have the most recent version of the Google Home app and done a firmware update on the phone.
"No devices found. Make sure devices are turned on and available to connect."
What am I doing wrong????
03-08-2022 04:49 PM
Thanks for reaching out and sorry for the late response. I'd love to dig deeper into this.
A few questions — what type of Chromecast device do you have? What is the LED light status in your Chromecast? Is this the first time you're setting up your device?
Please try to toggle the WiFi off/on on your mobile phone and uninstall and reinstall the Google Home app. Rebooting the Chromecast and using a different mobile phone might also help.
03-12-2022 08:14 AM
It's me again. How's it going? Still need help?
03-15-2022 10:15 AM
Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
03-15-2022 11:49 AM
We ended up buying a new one. We were able to get it to screen share from the phone, but it would never connect to the network. So, I don't know how it's working, but it is. The other device we think was faulty.
03-15-2022 05:17 PM
Thanks for the swift reply and for keeping me in the loop. Is the new one working now? Would you like to continue troubleshooting your other device? If so, please let me know the LED light status in your Chromecast. Also, try to factory reset your Chromecast and set it up again in the Google Home app.
Keep me posted.
03-15-2022 07:48 PM
No, I don't think there is anything else to do. Other than tell someone its designed terribly for setting it up. Thank you.
03-16-2022 12:42 PM
We hear you and we're sorry if you feel that way. We're always looking for ways to improve and we'll take this as feedback. Please let us know if you still have other questions and concerns. We're here to help.
03-19-2022 12:49 PM
It's me again. I don't want to be a nudge, but I'd like to check if you still have other questions and concerns. Feel free to let me know if you do.
03-19-2022 02:10 PM
I already answered that there is nothing more to do.
03-19-2022 03:22 PM
Understood. Since you don't have anymore questions and concerns, I'll lock this thread. Feel free to create a new one should you need help in the future.