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Can't do factory reset

Geetee
Community Member

Like so many others I cannot perform a factory reset that prevents my chrome cast from trying to connect to a previous router. It seems a common theme is that the Chromecast has been switched off for some time and in the meantime the router has been replaced.

Can anyone explain why and what can be done to get it working again?

By the way, why isn't the manufacturer coming forward to help? The usual methods of help just do not work.

There are many users needing an answer to this.   

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Geetee,

I'm sorry to hear that your Chromecast isn't factory resetting! It sounds like this has been quite an issue, so I'd be happy to help out. Now, since you marked that you own a 2nd Generation Chromecast, there are two ways to factory reset it.

 

From the Google Home app

Note: This option is only available if you still have access to the network your Chromecast was set up on.

  1. Open the Google Home app Google Home app.
  2. Touch and hold your device's tile.
  3. At the top right, tap Settings and then More More menu and then Factory reset and then Factory reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns white, release the button and the Chromecast should then restart.

 
Give both of those a try, and let me know if either helps. I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Geetee
Community Member

Thanks Jeran.

Sorry but the factory reset does not clear out the old router so cannot connect to Chromecast. However, I have filled out a form to Google and perhaps they may be able to solve it. However, I cannot see how they could send updates etc if there is no router connection.

Jeran
Community Specialist
Community Specialist

Hiya Geetee,

 

I'm glad to hear that Chromecast Support is helping you out! They should give you instructions on how to get this issue resolved, if they haven't already. In that case, did you have any other questions or concerns for us here on the forums?

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey Geetee,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran