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Can't download disney+ on my chromecast. Any suggestions?

jigsaws
Community Member
I am stuck and unable to download Disney plus on my chrome cast. Any help will be appreciated. thanks
2 Recommended AnswerS

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Jigsaws,

What Chromecast device do you own?

All Chromecast devices apart from the newest Chromecast with Google TV are streaming only devices that don't have download options.

 

Regards,

Cathal

Regards,
Cathal

View Recommended Answer in original post

Hello, Jennifer

Thanks for your help here, actually my Chromecast can surely download multiple apps compatible with my Google Tv but the issue was downloading Disney plus on the same device.

Thanks @JenniferV for reaching out, any suggestions on how to download Disney plus?

View Recommended Answer in original post

8 REPLIES 8

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Jigsaws,

What Chromecast device do you own?

All Chromecast devices apart from the newest Chromecast with Google TV are streaming only devices that don't have download options.

 

Regards,

Cathal

Regards,
Cathal

jigsaws
Community Member

Hello, thanks @Cathal_S for your reply. Surely i am using the newest Chromecast i guess its the reason why i can't access download options.

Warm regards,

Jigsaws

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, Cathal_S.

 

@jigsaws, to confirm, you have a Chromecast with Google TV is that right? What message are you getting when downloading the Disney+ app? Are you able to download other apps?

 

I'll look forward to your response.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi jigsaws,

 

It's me again — still need our help? Please let us know if you still have other questions and concerns. We're here to help.

 

Thanks,

Jennifer

Hello, Jennifer

Thanks for your help here, actually my Chromecast can surely download multiple apps compatible with my Google Tv but the issue was downloading Disney plus on the same device.

Thanks @JenniferV for reaching out, any suggestions on how to download Disney plus?

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for getting back to us. Are you getting any messages when downloading the Disney+ app on your Chromecast with Google TV? Rebooting and Resetting your Chromecast might help. If the issue still persists and the issue is isolated with Disney+, please contact the app manufacturer directly for additional help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi jigsaws,

 

I wanted to check back in should you still need help. Feel free to let me know if you do. 

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks,

Jennifer