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Can't enter password on Chromecast with google tv

Roscoe13
Community Member

My chromecast with google pops up a message on my TV that says I've been logged out and wants me to login again.  I'm at the prompt where I can put in my password, but I can't enter a password...

Ideas?

Thanks,

Roscoe

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Roscoe13,

I apologize about the late response, thank you for being patient on this! Were you able to fix that login issue? If not, I'd be happy to help out, as I can imagine it may be confusing where to go with this. What I would recommend is to make sure you're properly connected to your Wi-Fi network. If you are, and you still can't log in, go ahead and factory reset the Chromecast and re-set it back up.


I hope this helps you out, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Roscoe13, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran