Can't get password to register on my server Telcel-37CD.

[Artfoil]

Having tried to run chromecast on another server, I can't now get Google Home to accept my PW on my server Telcel-37CD.

Other apps. No problem to register PW.

Help.    Any ideas 

Steve.  ######### 

[Artfoil · Accepted solution]

Hi Joran

               Thanks for your email.

Unfortunetly, I haven't found any solution to make my Chromecast configure to my Telcel server here in Mexico. The server isTelcel-37CD/

The device worked fine on this server, then I tried it on a friends' server, 

It configured fine on their system, and still does. However, when I try to reconfigure it to my Telcel server, it  refuses to accept the (proven valid) password on my Telcel router

Telcel techs say there is nothing wrong with the Router.

The simplest way, of course, would be to simply buy a new Chromecast, but what if I can't configure the new one either?

Is it possible that my existing Chromecast can have the friends' password "frozen" in its memoryAny help go can suggest would be appreciated

best regards

Steve 

[Artfoil · Accepted solution]

Hi Jennifer,

                   I would like to thank you and your colleagues for all your help concerning the Chromecast problem.

I've been very  busy recently, and haven't yet checked Jeran's suggestions.

I''ll try to do this duriong this week. 

I think we've then probnably gone as far as we can with this problem. Probably I'll just buy a new Chroecast and try it.

All the best

Steve Smith

[JenniferV]

Hi Artfoil,

Thanks for reaching out. To confirm, are you using a VPN? If yes, I'm afraid Chromecast and Google Home devices doesn't support the use of VPN's.

Thanks,

Jennifer

[Artfoil]

Hi  Jennifer,              Thanks for reaching out concerning my Chromecast problem.

Yes, I do use a VPN, but it is switched off on all my devices.  Do  I need to uninstall it?

Full story is, I've had this Chromecast for some months now, and int has worked fine on both my laptop and mobile phones.

I took it off my TV to put it on a friend's TV, to see if their system and server would support it  ( It worked).

Now I can't reconfigure it on  mine. I'm in Mexico, and using Telcel server.

if you have any suggestions I'd be very grateful

Thanks again

Steve

[JenniferV]

Hi there,

Thanks for getting back to us. It may work previously with your setup, however the Chromecast device is still recommended to be connected to a home WiFi network where the VPN setting is disabled in the WiFi router for you to be able to set it up and use again.
 

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. Please let us know if you still have other questions and concerns. We're here to help.

Thanks,

Jennifer

[JenniferV]

Hi there,

Sure — sounds like a plan! I'll keep the thread open for a few more days and let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi Artfoil,

Just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours if we won't hear back from you again. 

Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer

[JenniferV]

Hi Artfoil,

It's me again — how's it going with your Chromecast? Were you able to get in touch with your router manufacturer and reconnect your Chromecast to your network?

Best,

Jennifer

[Artfoil]

Hi Jennifer, thanks form chasing me up.

I do want to solve this problem, but I've been pretty busy on other things right now.

It seems to be a problem with my router. As we speak, the Chromecast is working fine on another router.

I think my next step is to take my router to the Telcel Tech guys, as it is a Huawae router supplied by them, but I would like to keep the door open to come back to you

Again, thanks for your proactive attitude

Best regards

Steve Smith     1 713 816 5507/     +52 624 155 0823

[JenniferV]

Hi there,

How's it going? Still need help?

Thanks,

Jennifer

[Artfoil]

Steve Smith <#>	Sun, Mar 20, 1:31 PM (22 hours ago)
to Google

No joy so far.

I'm trying to get the loan of another Chromecast to see if it's only my CC which won't attach to my router ( Telcel/ Huawei)

My CC is working perfectly on someone's Movistar system

Is it possible that another's PW is somehow "locked" in the CC so that it won't let any other password register?

Any other suggestion?

Rgds

Steve

[JenniferV]

Hi Artfoil,

Thanks for the update. You may try to factory reset your Chromecast and set up again on your network. Here's a guide: How to factory reset your Chromecast.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Artfoil · Accepted solution]

Hi Joran

               Thanks for your email.

Unfortunetly, I haven't found any solution to make my Chromecast configure to my Telcel server here in Mexico. The server isTelcel-37CD/

The device worked fine on this server, then I tried it on a friends' server, 

It configured fine on their system, and still does. However, when I try to reconfigure it to my Telcel server, it  refuses to accept the (proven valid) password on my Telcel router

Telcel techs say there is nothing wrong with the Router.

The simplest way, of course, would be to simply buy a new Chromecast, but what if I can't configure the new one either?

Is it possible that my existing Chromecast can have the friends' password "frozen" in its memoryAny help go can suggest would be appreciated

best regards

Steve 

[Jeran]

Hey there Artfoil,

I'm sorry to hear that the Chromecast is still giving you trouble! In this case, I would recommend checking out two articles that may help find the problem. Go ahead and follow the steps listed in these articles:

Troubleshoot your Chromecast connection

I can't establish a Wi-Fi connection to my Chromecast

Let me know if you get stuck on any particular step, or if the Chromecast gives you any error messages. I look forward to your response!

Best regards,

Jeran

[JenniferV]

Hi folks,

Thanks for the help, Jeran. I appreciate it.

Artfoil, how's it going? Have you had a chance to check the support website article provided by Jeran? Do you still have other questions and concerns?

Thanks,

Jennifer

[JenniferV]

Hi Artfoil,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Artfoil · Accepted solution]

Hi Jennifer,

                   I would like to thank you and your colleagues for all your help concerning the Chromecast problem.

I've been very  busy recently, and haven't yet checked Jeran's suggestions.

I''ll try to do this duriong this week. 

I think we've then probnably gone as far as we can with this problem. Probably I'll just buy a new Chroecast and try it.

All the best

Steve Smith

[JenniferV]

Hi Artfoil,

You're welcome and It's our pleasure to help you. 

In the meantime, do you still have other questions and concerns?

Best,

Jennifer

[JenniferV]

Hey there,

It's me again. I don't want to be a nudge but I'd like to check if you still have other questions and concerns. Let me know if there's anything else. 

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Artfoil · Accepted solution]

Hi  Jeran

                Yes,m please  go ahead and close this down.Thanks to you and all the team

Steve Smith

[JenniferV]

Hi Artfoil,

You're welcome! I'll go ahead and lock this thread. Feel free to create a new thread should you need help in the future.

Cheers,

Jennifer