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Can't install Twitch on Google TV whilst other apps can be installed

Ifranckd
Community Member

Hi

I wanted to install Twitch on my Chromecast with Google TV however every time I try doing so, am getting rejected. It ends with "Can't install Twitch" 

(try again and if it still doesn't work, see common ways to fix the problem

Https://support.google.com/googleplay

 

I tested installing other apps - issue seems limited to Twitch. 

I tried clearing Google Play data but am still facing issue. I tried installing from my android play store to target Chromecast but it doesn't even start. 

 

Can anyone unblock me? 

 

Thanks a lot. 

7 REPLIES 7

JenniferV
Community Specialist
Community Specialist

Hi Ifranckd,

 

Thanks for reaching out and for being a step ahead of us. Could you please reboot your Chromecast and try again? Also, if the issue is isolated with Twitch, please reach out to Google Play or your app manufacturer for additional help.

 

Thanks,

Jennifer

 

 

Hi Jennifer,

My Chromecast is restarting on a daily basis.

I've given another try but it still can't install. Can you share the link for Play Store community? That would be amazing!

 

Thanks. 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for getting back to us. Is your Chromecast restarting when you're watching a video or even when it's in idle mode? Please reboot your Chromecast and observe its behavior. If the issue persists, perform a factory reset on your device. Here's how: How to factory reset your Chromecast.

 

Also, here's the link for the Google Play Community forum.

 

Regards,

Jennifer

JenniferV

 

I disconnect/shutdown Chromecast daily as planned action. Will ask on dedicated forum - thanks! 

JenniferV
Community Specialist
Community Specialist

Hi Ifranckd,

 

Got it and you're welcome. Feel free to let me know if you still need help.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Ifranckd, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran