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Can’t reset chromecast

Johnramp
Community Member

I changed Wi-Fi and now I can not reset chromecast. Goes through the setup and I hit enter fo the password save and immediately says it can not connect

1 Recommended Answer

JenniferV
Community Specialist
Community Specialist

Hi Johnramp,

 

Sorry for the delayed response. You can check the Wi-Fi settings of your phone and connect directly to the Chromecast's temporary hotspot, Chromecast XXXX, or manually look for the previous name that has been used for the Chromecast device like Living Room TV or Bedroom TV, and then proceed with the normal setup. 

 

If the Chromecast still won't connect to the new network, please perform a factory reset and set up your Chromecast.

 

Thanks,

Jennifer

View Recommended Answer in original post

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi Johnramp,

 

Sorry for the delayed response. You can check the Wi-Fi settings of your phone and connect directly to the Chromecast's temporary hotspot, Chromecast XXXX, or manually look for the previous name that has been used for the Chromecast device like Living Room TV or Bedroom TV, and then proceed with the normal setup. 

 

If the Chromecast still won't connect to the new network, please perform a factory reset and set up your Chromecast.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Johnramp, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran