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Can't select 4K 60 Hz

GOOGusr69
Community Member

Hi Everybody,

So, I just recently bought the Chromecast with Google TV (4K). Everything worked perfectly out of the box. Howver, today it updated to Android 12; after that I noticed I'm no longer able to select the 4K 60 Hz option (just 4K 30 Hz) that was there before. If anybody can shed some light on why this just disappeared and what I can do to get it back, I'd greatly appreciate it. I didn't change anything except for the update.

 

Thanks for any help you're able to provide.

1 Recommended Answer

GOOGusr69
Community Member

Thanks so much for your reply. I figured it out. I had to switch from Dolby Vision to HDR mode. 

View Recommended Answer in original post

6 REPLIES 6

Jeran
Community Specialist
Community Specialist

Hey there GOOGusr69,

Welcome to the Chromecast Community Forum! I'm sorry to hear that your Chromecast is not letting you select the 4K 60Hz setting, I'd be happy to help you out. In this case, I would check your TV's picture settings to see if the TV has 4K 60Hz enabled, or if the HDMI port you have the Chromecast plugged into supports that setting. Just to be safe, what model of TV do you have?


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

GOOGusr69
Community Member

Thanks so much for your reply. I figured it out. I had to switch from Dolby Vision to HDR mode. 

Jeran
Community Specialist
Community Specialist

Hey there GOOGusr69,

Awesome, I'm glad to hear that! In that case, do you have any more questions or need any additional help? 

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey GOOGusr69,

I don't mean to pry, but do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

GOOGusr69
Community Member

I don't have any further questions at this time. Thanks again.

Jeran
Community Specialist
Community Specialist

Hiya GOOGusr69,

No problem at all! In that case, I'll go ahead and lock this thread. If you have any more questions in the future, feel free to create a new thread.

Have a good one!

Best regards,
Jeran