cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Can't set up chromecast

Chris
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 


Original Poster: James Mapp 9182

Hi Everyone.  

I just bought a chromecast, which i intend to use with both android and chrome browser, but cannot get through the setup.

i installed it all properly, and i get the welcome screen telling me to DL the app, so i have that.  i linked the app to my google account and set up a home, with no issues.  then i try to set up a chromecast.  

  1. i select the home, fine.  
  2. it finds the device, with the right ID, i press yes to set it up.
  3. it connects to the chromecast fine, and both the app and the TV now show the correct security code, so i press yes.
  4. it asks if i want to give blah blah blah, (i have tried either option)
  5. i select that it is in the family room.
  6. it asks for wifi, i select the same as the phone is on (note for later, by laptop is on the same wifi)
  7. it asks for password, i have tried both auto and manual option
  8. it says that chromecast is now connecting to wifi in the app


at that stage, the chromecast resets itself and goes back to the welcome 'get the app' screen. and the phone tells me it can't communicate with the CC and goes back to the home scren as well.

when i try to cast from browser, it cannot find the chromecast.  According to my home network the CC is connected to the wifi successfully.

any ideas what's going on here? i've tried resetting all devices multiple times, with no success.

1 Recommended Answer

Chris
Community Specialist
Community Specialist
Thanks for posting in the Chromecast Help Forum. 
 
Does your location have a captive portal (campground, apartments, dorm, hotel, etc) that requires a login? When the captive portal settings are enabled, these settings can prevent your Chromecast device from properly connecting to your mobile device or computer. -- See What router settings do I need to set up Chromecast?
 
Learn about casting a supported Android screen. Not supported on Apple iOS device. 
 
Websites on Chrome may use plug-ins such as Microsoft's Silverlight, Apple's Quicktime or VLC are not Chromecast supported, and may result in a lack of picture /or sound. Contact support for the specific website for further assistance
-James M, Platinum Product Expert

View Recommended Answer in original post

13 REPLIES 13

Chris
Community Specialist
Community Specialist
Thanks for posting in the Chromecast Help Forum. 
 
Does your location have a captive portal (campground, apartments, dorm, hotel, etc) that requires a login? When the captive portal settings are enabled, these settings can prevent your Chromecast device from properly connecting to your mobile device or computer. -- See What router settings do I need to set up Chromecast?
 
Learn about casting a supported Android screen. Not supported on Apple iOS device. 
 
Websites on Chrome may use plug-ins such as Microsoft's Silverlight, Apple's Quicktime or VLC are not Chromecast supported, and may result in a lack of picture /or sound. Contact support for the specific website for further assistance
-James M, Platinum Product Expert

Fletcher57
Community Member

I have just had a new broadband connection fibre optic today I have tried to set my chrome cast back up with new WiFi it won't accept changed the name icon see it but wont actually connect to it.....it is  an old chromecast over 4 yrs could this be the problem?

Jeran
Community Specialist
Community Specialist

Hey there Fletcher57,

 

When you changed your internet provider, did you factory reset the Chromecast device? The Chromecast can only remember one network at a time, so you'll either need to factory reset it, or forget the network in the Google Home app. I would be a bit nervous as well if my device didn't connect to the new network, but most of the time, the fix is just a factory reset!

 

I look forward to your response!

 

Best regards,

Jean

 

Poos
Community Member

i have the same issue. Casting disappears regularly, and the devices refuse to find my Chromecast device when asked to. I have set my living room tv chromecast several times with a couple of laptops and a couple of androids. Every time, the Chromecast device disappears after a couple of days, and cannot be found. Is this a tactic, or Google's incompetence? One or the other.

ZoFis
Community Member

This just happened to me. Isn't this technology supposed to get better, not worse?

Ivanovich
Community Member

I have been trying for days to reinstall my old Chromecast after changing my ISP but Google Home Ap can't locate the device! Google robots continue to send the same instructions but ignore my problems. Should I buy a cheaper Casting dongle? Can't be any worse than Google's.

LiSee
Community Member

I am having the same issue.  Google Home App not locating the device.  When I visit chrome cast.com/setup to set up with desktop or laptop I get a pop up to download the Google Home App.  

 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

LiSee
Community Member

I switched ISP and reset chrome cast to factory setting and am now stuck on the Welcome screen because Google Home App can't locate/recognize my device.  How can I set up the chrome cast from my laptop?  

Jeran
Community Specialist
Community Specialist

Hey there LiSee,

 

I am sorry to say, but to set up the Chromecast device, you do have to use the Google Home app. If the Google Home app is not locating the device, check out this article on different things that could be affecting that.

 

Let me know if this helps!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from OP, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran