03-30-2022 12:52 PM
Hi,
I have used my chromecast with google TV without issues along with nest displays and multiple nest speakers for over a year. About a month ago all devices stopped working. I've changed my router from Huawei CPE Pro 5G to ZTE MC801A but it didn't help. I've factory reset all the devices, split signal to separate 2.4 and 5Ghz, created hotspot with an iPhone to check in multiple configurations and used 4 different google accounts to try to sign in with no luck... Initial recognition and setup of the device/s is as usual through google home app, everything always fails on signing into google account stage. Please help as I'm running out of ideas.
04-03-2022 06:00 PM
Hi BongonCat,
Thanks for reaching out and for being a step ahead of us. Let's check on this further.
Quick questions — what type of Chromecast device do you have? What message are you getting when attempting to sign in your Google Account in the Google Home app?
Try these steps:
Let me know how it goes.
Thanks,
Jennifer
04-06-2022 06:05 PM
Hi there,
It's me again. I want to make sure you're all good — did those steps help?
Thanks,
Jennifer
04-08-2022 08:25 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran