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Cannot add additional apps for child's profile

programx
Community Member

Hi,

I have a Chromecast with Google TV. We've recently been able to set up a child's profile, but not all apps are available for selection for the child. I have figured out that this is due to the Family Link settings, specifically the Google Play app restrictions (

https://support.google.com/chromecast/thread/117321500/chromecast-google-tv-no-apps-available-for-ki...). Changing this to unrestricted does affect the limited list available for selection in that it just "spins" forever and never displays the list.
 
So in any restriction mode other than unrestricted, I get 4 or 5 apps - not including apps like iPlayer, Disney, Plex, etc. Turning on Unrestricted in Family Link just displays a spinner when it's trying to populate the list.
 
Any help would be appreciated,
 
Thanks
 
Nathan
3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from programx, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Garrett!

Best regards,
Jeran