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Cannot connect to new

Billy1
Community Member

I have changed wifi routers uninstalled app and for some reason it automatically reverts to searching to the old network and maintains the same designated name ie bedroom tv I also says cannot communicate with Chromecast while linking to the new network even though the details seem to be be working. Help 

1 Recommended Answer

djtetei
Gold Product Expert
Gold Product Expert

If you don't have acces to the previous WiFi network, you have to hard reset the Chromecast device and perform the entire setul procedure.

View Recommended Answer in original post

5 REPLIES 5

djtetei
Gold Product Expert
Gold Product Expert

If you don't have acces to the previous WiFi network, you have to hard reset the Chromecast device and perform the entire setul procedure.

wistaria
Community Member

How do you do a hard reset?

djtetei
Gold Product Expert
Gold Product Expert

With the Chromecast plugged into the TV, hold down the side button on the dongle for 25 seconds or more, waiting for the white LED to start blinking red.

Once the LED steadily turns white, let go, and the Chromecast will reboot to complete the reset process.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Billy1, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran