Cannot turn off chromecast subtitles

[kevintjones]

I cannot turn off subtitles (closed captioning) for one of my three chromecast devices that are used to support my usage of YouTube TV and other apps such as Netflix on my TV. The subtitles are showing up regardless of which app is in use. I've tried everything in settings for both the apps and for the TVs themselves. I even bought a new TV, believing it was a fault of the TV. But, surprisingly, even the new TV continued to display the closed captioning. So next, I switched the chromecast devices between TVs. Lo and behold, the unwanted closed captioning followed the switched (faulty) chromecast device! So, it's clearly the one single chromecast device that is causing the closed captioning. There is no resolution I've found on any help sessions, searches, etc. I've seen other posts where a person has been frustrated in not getting resolution, but I've now done sufficient experimentation to isolate the only remaining possible issue. It is not a TV nor app setting as I've verified I can watch TV without closed captioning on any two of my three TVs that are not using the (faulty) chromecast device without changing any other settings.  I now believe it is a faulty chromecast device itself, but am willing to hear if there is some other resolution or means to fix my faulty chromecast device. If true, how do I get a replacement?

[kevintjones]

This is additional clarification of the original issue posted above. I miss-stated that subtitles are showing up with every app when using the (faulty) chromecast device. This is not correct. For both Netflix and Amazon Prime, I can successfully turn off subtitles. It is only when using YouTube TV that I experience the subtitles, and cannot turn them off using the YouTube settings when using the (faulty) chromecast device. I have repeatedly turned on/off the closed captioning setting for the YouTube app, but this has no impact on the presence of the closed captioning. Again, this is only the case for one (faulty) chromecast device that I've now switched/used on three different TVs. When using my other chromecast devices, I do not get the closed captioning. Furthermore, changing and/or turning off the closed captioning settings for the TV itself has no impact on the closed captioning, and its display font/color, when using the (faulty) chromecast device. 

[kevintjones · Accepted solution]

I finally resolved my problem myself. For anyone having issues with closed captioning being mysteriously turned on, understand there are closed caption settings that can be initialized for many layers of your viewing experience. I've fiddled with them at the TV-level, for Google TV at a general level, and for individual apps. I finally discovered a closed caption setting at the YouTube TV app level that was just a down-arrow search and selection for closed captioning. It was simple to re-set, but if you get frustrated by all the other options you have for turning on/off closed captioning, just relax and keep trying other options.

[JenniferV]

Hi kevintjones,

Cool! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community — we appreciate it! In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer

[JenniferV]

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer