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Casting Chrome video to Android TV with Chromecast

Roberto
Community Member

The TV is brand new,is Polaroid 50inch andorid TV with Chromecast on it. Im able to Cast everything,but when Im on Chrome and I'm watching a video streaming,and the media player has the cast icon which I click and cast in the TV, the TV open a Chrome icon and continue to loading then it stops and nothing happend, even if says that is casting but the video is stopped what can I do, i download the last version of Chrome to try fix the problems

6 REPLIES 6

Laetweb
Community Member

Avez vous trouvé une solution ? J'ai le même probleme

Jeran
Community Specialist
Community Specialist

Hey there Roberto,

I apologize about the late response, thank you for being patient! Were you able to fix that Chrome issue? If not, I'd be happy to help out, since I know these issues can be hard to figure out on your own. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What OS are you using when you cast from Google Chrome?
  • Does this same issue occur when casting from another device, such as a phone or computer?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Roberto
Community Member

The issue started since the beginning when i bought the smart tv. Im casting from a Samsung and a xiaomi. I do not have a pc so i cant try

Jeran
Community Specialist
Community Specialist

No problem! There are a couple of things we can try to see if they resolve the issue, go ahead and try these:

  • Make sure your Google Home app is up-to-date.
  • Make sure the TV's firmware is up-to-date.
  • Connect the TV and the casting phone to the same network band, either 2.4GHz or 5GHz.
  • Power Saving Mode must be turned off.
  • The Microphone permission in the Google Play Services app needs to be turned on to successfully use the Cast screen or audio feature with Chromecast.

Give those steps a try, and let me know if it still gives you any issues.

 

Best regards,

Jeran

Roberto
Community Member

The fact is that the chromcast works with all the app,but not with google chrome

Azarco
Community Specialist
Community Specialist

Hey All,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you need assistance with your device, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Thanks,
Alex