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Casting apps to smart tv audio stopped working

JCR
Community Member
1 Recommended Answer

JCR
Community Member

Thanks, we had tried most of these already and they didn't work. The problem resolved itself somehow. Ghost in the machine I guess!

View Recommended Answer in original post

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert
Not to worry! Let's try these steps:
  1. Make sure your Chromecast is within 4-6 m of the Wi-Fi router. 

  2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.

  3. Turn OFF mobile/cellular data.

  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.

  5. Reboot Chromecast by removing the power cable, then reconnect it.

  6. Make sure you're using the latest version of the app you're trying to cast from, by checking your app store for any updates.

  7. Restart the app you're trying to cast from.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the app.
If it's just one app, you can try testing with the YouTube app.

JCR
Community Member

Thanks, we had tried most of these already and they didn't work. The problem resolved itself somehow. Ghost in the machine I guess!

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like JCR's issue was resolved, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David!

Best regards,
Jeran