Casting from Laptop is not working

[WMH71]

I have a 1st generation Chromecast and a Windows 11 laptop the laptop does not see the Chromecast I have put both devices on a 2.4 GHZ network No go. My Iphone has no issue connecting to the Chromecast. Any suggestions??

[XxbetadogxX]

Dumb question but need to ask. You are casting from chrome browser cast button? not windows 11 casting feature? as windows 11 casting feature only supports miracast.

I really wish we could settle on a standard.

[aatienza]

Hey there,

WMH71, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What browser are you using? Did this previously work or did the issue begin recently? How far is the device from the router? Do you have an Antivirus downloaded on your laptop? Also, have you tried any troubleshooting steps to fix this?

Check out this link on how to Cast a Chrome tab on your TV.

I appreciate the help, XxbetadogxX.

Thanks,

Archie

[WMH71]

I am using a Dell Laptop with Windows 11 and the Latest version of Chrome. I have a strong WIFI signal (My iphone works from the laptops location). I have McAfee Virus protection on the laptop. I have done all the normal troubleshooting tasks resetting Chromecast and such.  ANy thoughts??

[JenniferV]

Hello WMH71,

Thanks for getting back to us. Please try the steps listed below and let me know how it goes:

1. Reboot your Chromecast.
2. Reboot your laptop.
3. Reboot your Wi-Fi router.
4. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finishes an update. If this happens, call your antivirus provider.

Thanks for the help here, Archie and XxbetadogxX!

Regards,

Jennifer

[WMH71]

I did all the reboots and deinstalled the anti virus and still the browser does not see the chromecast. Any additional thoughts??

[JenniferV]

Hey there,

Oh no! Could you please download Chrome Canary and test? Also, try to cast from a different laptop and check if the same issue will persist

Keep me posted.

Best,

Jennifer

[WMH71 · Accepted solution]

I optimized the hard drive and deleted some unwanted programs and it started working.  Thanks for all your help.

[JenniferV]

Hi WMH71,

Woohoo! Happy to hear that everything is up and running now and thanks for keeping me in the loop. 

Let me know if you have other questions and concerns otherwise, I'll be locking this thread after 24 hours.

Cheers,

Jennifer