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Child account

macken
Community Member

Up until today I have had a child's login on our Google TV. Today it has vanished and wants me to sign her up with her own account. I used the email I created for her and the Google TV said is didn't support her email because she was a child. Is this a new update for Google TV? Is there a way around it? Or do I have to abandon Google TV?

6 REPLIES 6

BooBoo7679
Community Member

I have the same issue.  Would really like an answer on how to resolve this as my 5 year old is now using my account with no parental control.   Not very happy with Google if this is the case.  

I did a hard reset and started fresh. I got to add my child's account but at the end of the setup it started to get glitchy and wouldn't finalize setup. 

Philmp
Community Member

I did a factory reset and started everything again from scratch as if it was a new device. Got it all set up and was able to add a child profile again. Saturday all evening setting up our profiles all over again and getting everything back to how it was. However, as soon as I switch the Chromecast off and back on again, the child profile disappeared and I wasn't able to re-add it. I really don't want to start from scratch again. If this is going to happen again and again, please reply Google with an answer. 

Jeran
Community Specialist
Community Specialist

Hey there macken,

I apologize about the late response on this thread, thank you for being patient! Were you able to fix that disappearing Child Account issue? If not, I'd be happy to help out, since I can imagine it's pretty annoying to have to set it up again. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What is the firmware version of your Chromecast?
  • Is your Child added to your Family Group?
  • Is your Child's email set up through Google Families?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks for the help, Jeran.


Regards,

Jennifer