Up until today I have had a child's login on our Google TV. Today it has vanished and wants me to sign her up with her own account. I used the email I created for her and the Google TV said is didn't support her email because she was a child. Is this a new update for Google TV? Is there a way around it? Or do I have to abandon Google TV?
I did a factory reset and started everything again from scratch as if it was a new device. Got it all set up and was able to add a child profile again. Saturday all evening setting up our profiles all over again and getting everything back to how it was. However, as soon as I switch the Chromecast off and back on again, the child profile disappeared and I wasn't able to re-add it. I really don't want to start from scratch again. If this is going to happen again and again, please reply Google with an answer.
Hey there macken,
I apologize about the late response on this thread, thank you for being patient! Were you able to fix that disappearing Child Account issue? If not, I'd be happy to help out, since I can imagine it's pretty annoying to have to set it up again. Let me just ask you some questions about what's happening:
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for the help, Jeran.