Thanks for reaching out and sorry to hear that you are having an issue with your Chromecast. Let's sort this out.
A few questions — what type of Chromecast do you have? When did the issue start? Is the issue intermittent or constant? If you could also provide a rundown of all the steps that you've already tried, I would appreciate it.
I'll look forward to your response.
We haven't heard back from joytoy, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Jennifer!