We purchased a Chromecast unit with voice recognition a month or so ago and everything set up fine. Then a few days ago it dropped wifi connection and wouldn't reconnect. It gave us a wrong password error despite our attempts to make perfectly sure that it was. We followed all of the trouble shooting recommendations that were provided. Same issue. Weirdly enough, it won't connect to my wife's personal hot spot giving her the same error as our house wifi, but it will connect to mine. Any ideas as to what is going on?
I'm sorry to hear that you're still having trouble with your Chromecast device and we appreciate you doing some steps to resolve the issue.
To cover all the bases, could you try to reboot your Chromecast, mobile phone, and Wi-Fi router? Also, please manually connect to the Chromecast SSID? Here's how: go to the phone’s Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.
Thanks for the help here, davidking.
dirkberlin, woohoo! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community — we appreciate it. Give us a shout if something comes up, we're here to help.
RogerH, how's it going? Let us know if you still need help otherwise, I'll be locking this thread after 24 hours. Feel free to create a new thread should you need help in the future.
Thanks for lending a hand, Jeran.