11-16-2022 12:59 PM
My TV shows no signal when I switch to the HDMI input my chromecast is in. I have tried all the troubleshooting steps and still nothing.
11-16-2022 02:48 PM
Hi @lemony121
What is the LED status on the Chromecast? Try both of these troubleshooters and let us know all the details if you still have trouble.
11-16-2022 03:00 PM
Hi JillG
The LED is a solid white. I went through those troubleshooters and I am still having the same problem.
11-20-2022 03:18 PM
Hey there,
JillG, thanks for sharing those links.
lemony121, we appreciate you doing those steps. Have you tried plugging your Chromecast to a different TV? Could you try these steps:
Let us know how it goes.
Best,
Alex
11-23-2022 03:20 PM
Hello lemony121,
Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.
Regards,
Alex
11-24-2022 07:27 AM
Hello Alex
My chromecast is still not working. I tired all your suggestions and still nothing.
11-24-2022 11:12 AM
Hi there,
Thanks for trying. When and where did you purchase your Chromecast?
Best,
Alex
11-27-2022 01:05 PM
Hey lemony121,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Alex
11-28-2022 06:41 AM
Hello Alex,
I am still unable to get a signal on my tv with the chromecast. I have tired all the recommended troubleshootings. So any other help you give would be great
11-28-2022 07:40 AM
Hello lemony121,
Oh no! Could you try to plug in your Chromecast into a different TV screen if one is available?
I appreciate your help here, JillG and Alex!
Thanks,
Jennifer
11-28-2022 08:48 AM
Hello Jennifer,
I have tried it in 3 different tvs. And the other chromecast I have works in all of the other 3 tvs.
11-28-2022 08:52 AM
Hi there lemony121,
Yikes! We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?
Thanks,
Jennifer
11-28-2022 08:56 AM
Hello Jennifer,
It’s done
11-28-2022 09:22 AM
Hey lemony121,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon so, please keep your lines open.
Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Jennifer