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Chromcast won't connect through Home app

WayneT22
Community Member

Chromecast won't connect through the Home app. I've gone through the whole procedure, it says connected and gives you the 4 character code, click on the wifi ssid and it says "Cannot connect - check your input". I've done numerous factory resets on the chromecast and router. I have a solid white light on the chromecast and I can't connect to the chromecast ssid as it says it can't find the IP address. It is infuriating. Please help 🙏 

6 REPLIES 6

JenniferV
Community Specialist
Community Specialist

Hi WayneT22,

 

Thanks for reaching out and for being a step ahead of us.

 

Quick question: What's the distance between the router and the Chromecast device? Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

 

Thanks,

Jennifer

WayneT22
Community Member

Hi Jennifer. Router is about 30cm away from the chromecast. Can't connect to the chromecast ssid as it says 'cannot find IP address'. Thanks

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for getting back to us and for the added info. Please try the additional steps listed below:

 

  1. Reboot the Chromecast device.
  2. Close and reopen the Google Home app.
  3. Check if your wireless network has Access Point (AP) isolation enabled.
  4. Check the router's settings and the device's settings. Make sure the Multicast, Universal Plug and Play (UPnP), and Internet Group Management Protocol (IGMP) are enabled. Disable or disconnect any Virtual Private Network (VPN) software.
  5. Reinstall the Google Home app.
  6. Use a different device (phone or tablet) to set up Chromecast.
  7. Factory reset your Chromecast again.

Let me know how it goes.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from WayneT22, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran