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Chrome cast 1st Gen second hand

Miranda1
Community Member

I bought a used Chromecast and I plugged it into my TV, the first thing that pops up is what I’m assuming is the old owner’s wifi network. It says “reconnect me" and lists the old Wi-Fi title and such, there is a 4 digit code on the screen. I went into the Google Home App and it’s not finding the device. Not sure what to do. 

4 REPLIES 4

Byteguy
Gold Product Expert
Gold Product Expert

Go through the initial setup steps to teach your Chromecast how to connect to your network:

https://support.google.com/chromecast/answer/2998456

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, Byteguy.

 

Miranda1, how's it going? Still need help? If so, please reboot the Chromecast and manually connect to the Chromecast SSID. Here's how: Go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

 

If the issue persists, do a factory reset on the Chromecast. 

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Miranda1,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer