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Chrome cast not connecting to new wi fi

RayUk
Community Member

I have gone round in circles and tried all the advice. The only thing which is now suggested is that I perform a factory re set, however I don’t think this will work as I want to connect to a new wi fi . Am I right in thinking this don’t work ?

4 REPLIES 4

Ashepherdson
Platinum Product Expert
Platinum Product Expert

The only thing that works when trying to connect to a new wifi network with a Chromecast is a factory reset, so yes it will definately work!  Let us know if you run into any issues.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, Ashepherdson.

 

RayUk, resetting your Chromecast to default settings is the next best step. Give it a try! 

 

Also, you may try to manually connect it to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again. 

 

Let us know how it goes.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello RayUk,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey RayUk,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran