11-16-2022 11:15 AM - edited 11-16-2022 11:17 AM
Hi, when I'm casting YouTube from my mobile phone I'm not able to use my remote to navigate or pause the video. The remote is limited to volume control only. I'm not even able to click "skip ad" from the remote when casting from the mobile.
Is there a setting I'm missing or is the YouTube app deliberately made to ignore the remote when casting?
11-24-2022 02:19 PM
Thanks for reaching out. Is this only happening with YouTube or across all apps? Can you skip ads when not casting YouTube videos on the TV? Please reboot your Chromecast with Google TV and clear the cache and data of the YouTube app. Trying on a different supported app might also help in isolating the issue.
11-27-2022 02:39 PM
How's it going? Did the steps help?
11-28-2022 03:22 PM
Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.
11-28-2022 07:26 PM
Hi, I had the issue for a few weeks but it seems to be working atm. I'm not sure if it's an issue I can reproduce if it was something that I had done.
11-29-2022 11:21 AM
Thanks for getting back to us with an update. Glad to hear that it's working now as intended, but I'd like to make sure that everything is up and running on your end. Please observe the behavior of your device for a few more days and let me know how it goes.
12-02-2022 11:36 AM
I want to check if you still need help. Don't hesitate to reach back if you do.
12-02-2022 03:25 PM
It started working again and after many days of connecting the mobile it hasn't seemed to stop the remote from working.
I think the issue is fixed.
12-03-2022 01:19 PM
Thanks for keeping us in the loop and happy to hear that this has been sorted out. I’ll keep this thread open for 1 more day. If you need further help, let me know.