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Chrome cast solid orange light, no reset options are working

PeterSSS
Community Member

My chromecast has a solid orange light, nothing is showing on the screen and no signal from the tv. Device is not showing in the  Google home app is not showing either so no option to reset from there. Have tried multiple times to factory reset by pressing the button for up to 2 minute but the light is still orange. 
Device is only 7 months old, can someone please help with this matter?

1 Recommended Answer

JillG
Diamond Product Expert
Diamond Product Expert

Hi,

That solid orange LED can mean an error with the Chromecast device.  Try unplugging the Chromecast from the TV and power for ~1 minute.  If that doesn't help try the factory reset again. If that fails I would suggest giving Google support a chat or phone call. Your device isn't very old and may be under warranty coverage.

Hope that helps-

Jill

View Recommended Answer in original post

4 REPLIES 4

JillG
Diamond Product Expert
Diamond Product Expert

Hi,

That solid orange LED can mean an error with the Chromecast device.  Try unplugging the Chromecast from the TV and power for ~1 minute.  If that doesn't help try the factory reset again. If that fails I would suggest giving Google support a chat or phone call. Your device isn't very old and may be under warranty coverage.

Hope that helps-

Jill

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, JillG!

 

@PeterSSS, do you still need help with this? Feel free to let us know if you do.

 

Thanks,

Jennifer

 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from PeterSSS, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jill and Jennifer!

Best regards,
Jeran