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Chrome cast

Qtrogerz
Community Member

was working fine, tried switching tvs and it just stopped working, light on the chromcast doesn’t even turn on even after I tried putting it back on to the original tv, help!

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Qtrogerz,

I am sorry to hear your Chromecast is no longer turning on! I'd be happy to help out, since I can imagine this issue is pretty spooky. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • Is the Chromecast powered by a USB on the TV, or by a wall outlet?
  • Does the Chromecast power on when plugged into a different TV?
  • Does the Chromecast power on when plugged into a different outlet?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there Qtrogerz,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey Qtrogerz,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran