Chrome desktop does not see any Chromecast devices

[tommyleew]

Chrome on my Windows 10 laptop no longer sees any of my Chromecast audio devices (there are 5). My Windows 11 and my Pixel both see all of them. This suddenly started last week. Have restarted the laptop, all of the chrome casts, the modem and the router with no effect. What's happened?

[JenniferV]

Hi tommyleew,

Thanks for reaching out. Let's sort this out.

Quick questions: is the Google Chrome browser version updated? Has there been any changes in their network?

Give these steps a try:

1. Ensure that the browser used is Google Chrome and that it’s up-to-date.
2. Check the antivirus of the computer. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider.
3. Factory reset your Chromecast devices.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — did the steps help?

Regards,

Jennifer

[tommyleew]

Sort of / not really. That machine died so i got a new one and have an entirely new problem. While i can see and cast to all my devices (Chromecast Audios) now i get very broken and choppy sound if im doing anything else on the computer (checking email, saving a document, etc.)

Any advice for this?

Thanks

[JenniferV]

Hey tommyleew,

Thanks for getting back to us. Is this happening on your Windows 10 and 11 laptops? Instead of casting a desktop, please cast a tab and check if the same issue will persist. Also, clearing the cache and data on your Chrome browser might also help.

Best,

Jennifer

[tommyleew]

Hi Jennifer,

the new machine is running windows 11. almost all of the casting i do is from a chrome tab (radio station streams, youtube (for the audio only (because I am casting to CCAudio the video stays on the tab), etc.). I cleared the cache and data but that did not help.

What's next?

Thanks,

tlw

[JenniferV]

Hi there,

Understood. Have you tried casting from a Chromecast-enabled app using your phone? Could you please try to use a different laptop and check if the same issue will persist?

Thanks,

Jennifer

[tommyleew]

Hi Jennifer,

The CC devices are working fine for my pixel (and a few other devices including iOS that have tried).

The issue is with the new Win11 laptop and regardless of the CC device it cast to.

thanks, tlw

[JenniferV]

Hello tommyleew,

Got it. Could you please try to download Chrome Canary and test if you will be experiencing the same issue? Also, since this is isolated when using Windows 11, you may try to contact Microsoft or your laptop manufacturer for additional help.

Thanks,

Jennifer

[tommyleew]

shoot that didn't work either.

i'll try Lenovo but if you think of anything else please let me know.

thanks, tlw

[JenniferV]

Hey there,

Yikes! Yes, please try on your Lenovo device so we can isolate the issue.

Keep me posted.

Best,

Jennifer

[JenniferV]

Hi tommyleew,

I don't want to be a nudge but I'd like to check if you were able to try it on your Lenovo device. Feel free to reach back if you still need help.

Thanks,

Jennifer

[JenniferV]

Hello tommyleew,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[tommyleew]

Hi Jennifer,

I changed the connection to my router from 2.4g to 5g and that helps tremendously. But not completly. It seems maybe there is also a problem with my internet connection sporadically dropping its speed, which then chops up the cast. But it is working almost as expected now. Tho I haven't tried it on the other end of the house where the 5g connection is very week.

[JenniferV]

Hi tommyleew,

Thanks for the update and glad to hear that there's improvement with your device. I'd suggest you observe the behavior of your Chromecast so we can make sure that everything is up and running on your end.

Thanks,

Jennifer

[tommyleew]

will do and will let you know. thanks.

[JenniferV]

Hey there,

Sounds like a plan! I'll wait for your update.

Thanks,

Jennifer

[Jeran]

Thank you for helping out on this thread, JenniferV!

Hey there tommyleew,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[tommyleew]

No, i guess i'm just going to have to live with it the way it is from now on. Thanks.

[JenniferV]

Hello there,

tommyleew, understood. In that case, we'll go ahead and lock this thread now. If you have any new issues, updates, or just a discussion topic, feel free to start a new thread in the Community.

Thanks for lending a hand, Jeran.

Best,

Jennifer