11-26-2021 05:32 AM - edited 11-26-2021 06:27 AM
I have a new device, Epson ef-12 Projector, which is an Android tv 9, with ChromeCast integrated.
Once configured, it does not work with Netflix, and the screen to send video to the Chromecast does not appear from the phone.
Clarify the following; The chromecast built-in, is correctly configured, is accessible from the phone through Google Home, and the rest of the streaming applications work correctly (YouTubre, Disney +, Primer ..)
The problem only happens with Netflix.
If I connect an external Chromecast, it can send content to the projector, but not with the built-in Chromecast,
It should be noted that for this device the Netflix App is not certified, which does not appear from the Play Store, is it possible that this influences? Theoretically it shouldn't be a problem, right?
I have contacted Epson Technical Service, and "they do not know anything", although in forums I have seen some user with the same problem.
I have contacted Netflix Service, and they have not been able to find out, and they urge me to speak to Epson.
01-26-2022 11:20 AM
Hey there sergi_ferreiro,
I apologize about the late response, thank you for being patient! Were you able to fix that Netflix issue? If not, I'd be happy to help out where I can, since I know these issues can be hard to troubleshoot on your own. I've been looking around online regarding this issue, and it does seem to be a software issue with Epson and Netflix where they aren't communicating properly. With Chromecast built-in being an open-source software, it does look like something Epson will have to look into and Google won't be able to really assist here, especially since everything else is working properly.
I'm really sorry I couldn't have been more helpful, but if you have any other questions or concerns for me, please let me know!
02-01-2022 03:13 PM
Did you have any more questions or need any additional help?
02-08-2022 10:02 AM
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
02-09-2022 01:11 PM
We haven't heard back from sergi_ferreiro, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Have a good one!