ChromeCast

[T_T]

I am not able to cast desktop to my tv from windows 10 pc

[JenniferV]

Hello T_T,

Thanks for reaching out. Let's sort this out. 

A few questions: did this previously work or did the issue begin recently? How far is the device from the router? Are you getting any messages when casting?

Give these steps a try:

1. Make sure that you're using a Chrome browser and it's up-to-date.
2. Make sure the Chromecast device is set up correctly.
3. Check if other devices can cast successfully (Example: phones, tablets, another computer).
4. Reboot the Chromecast.
5. Reboot your laptop/computer.
6. Reboot the router.
7. Check the antivirus of the computer. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider.
8. Factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hello T_T,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer