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Chromecast 2. Gen can not be reached on phone

Thombs
Community Member

Hi, I have tried to setup my Gen. 2 Chromecast at my in-laws. Initially everything went fine. I completed the entire setup following the instructions, resetting the Chromecast back to factory, updating the software, connecting to the Google Home app (latest Android version) but after the chromecast had booted up and showing the screensaver pictures I couldn't connect to it from my phone. I then checked the router, enabled upnp with no effect. Tried to connect from my iPad. Factory reset the **bleep** thing two more times as well. In the router OS I can that my phone and the chromecast is connected to the same 2,4 GHz network. The only setting I have been unable to find on the router is the AP isolation. Any ideas what to try next?

 

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Thombs, 

I apologize about the late response on this thread, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know networking issues can be a headache to troubleshoot. Let me just ask you some questions about what's happening:

  • What color is the LED light on the Chromecast?
  • Does the same issue occur when on a 5GHz network?
  • What is the firmware version of the Chromecast?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Thombs
Community Member

Hi Jeran

I might have questions next time I go to my in-laws. I hope the response time is going to be shorter than 3 months then.

BR Thomas

Jeran
Community Specialist
Community Specialist

Hey there Thombs,

 

I'm really sorry that the response time was so late on this. Being a community support forum, we are set up in a way where we encourage users to help other users, but sometimes we don't have all the engagement we expect, so the Moderators need to step in to catch up. If you do have any other questions or concerns in the future, please feel free to create a new thread. If you do find yourself needing immediate support, I'd recommend you contact Chromecast support directly.

 

Best regards,

Jeran