Chromecast (2 gen) distorted/blown out sound issues

[Bastukorv]

Hi!

I have tried finding a solution to this but haven't found anything yet. My problem is this:

When I cast from streaming apps (netflix, viaplay, HBO, etc) the sound is a mixture between clear sound and low freq blown out(ish) sound on top of that. It's kind of like if it's white noise (but low freq, just like if you blew out your speakers) behind the regular sound. And I have the same issue with two different chromecasts on two different TV's (both 2 gen). One of the chromecasts, it's pretty irregular. Sometimes that blown-out sound is REALLY clear (pun intended) and if you restart the TV it goes away (sometimes in a few tries). Well, it's the same with my other chromecast on my other TV, but it hasn't been as distinct as it is getting to be now. And I have tried this:

1. Switching HDMI-ports (no change)

2. Disconnecting all the other things (ps4, etc) (no change)

3. Fiddling with the TV's sound settings (no change)

4. Different ratios in volume between TV and Chromecast (no change)

5. Using TV-usb and wall-USB (no change)

6. Going in to the google home app to adjust settings (no change)

I'm running out of ideas and this sound problem is really irritating to have.

Any ideas?

[Jeran]

Hey there Bastukorv,

I am sorry about the late response, thank you for being patient! Were you able to fix that audio issue? If not, I'd be happy to help out, since that issue would irritate most people. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of the Chromecast?
• Does this issue occur when casting from another device, such as a computer or tablet?
• Does this occur with external speakers, as well as the TV's built-in speakers?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Bastukorv, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran