Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Chromecast 2nd Generation

Community Member

Hi all,


I am having issues connecting to wifi with my Chromecast.  Am casting from iPhone. The Chromecast can see the wifi but won’t connect.  I have done all the checks such as restarting router and resetting Chromecast but it just won’t work. It was working before and now it’s not.  On the iPhone, when setting up through the app, it says it’s connected but in the TV it says check your internet connection.  Any ideas?  Is it just a faulty Chromecast or has someone experienced this before? Thank you 


Community Member

I have the same problem. And the service had said it connected. When it continue to updating stage a while, it said it lose connected, and tell me to check!? 

Community Specialist
Community Specialist

Hi folks,


Thanks for reaching out. Sorry to hear that you are having an issue reconnecting your Chromecast to the network. Let's check on this further.


Has there been any changes on the router settings or network connection? When did the issue start?


Give these steps a try:

  • Make sure the Chromecast device is within 15 feet of the setup device and the Wi-Fi router.
  • Reboot the Chromecast device
  • Check router settings. (AP isolation must be disabled and UPnP must be enabled).
  • Reboot router again.
  • Turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app
  • Use mobile hotspot to set up Chromecast (To isolate the issue).
  • Do another factory reset

Let me know how it goes.




None of these suggestions work nor does doing a factory reset. With so many having the same problems there must be a bigger issue. Apple won’t help so hopefully Google will provide a fix. 

Community Specialist
Community Specialist

Hi folks,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need but if you're still having trouble, you might want to check out this link. If the issue persists, feel free to submit another post and provide as many details as possible so that others can lend a hand. Hope this helps!

Kind regards,