Chromecast 2nd generation

[Amy40]

I just moved to a new apartment who has community solutions WiFi so they use your Mac number to add everything to their system. However when I moved in my Chromecast wouldn’t connect even after giving them my Mac ID. I’m looking to see if anyone else has dealt with this and can offer help. 

[Cathal_S]

Hi Amy40,

All Google Home and Google Nest devices are designed for use on private, secure home WiFi networks. If your Chromecast could connect with the apartment network then it would probably either have AP isolation on meaning that devices can not communicate or everyone else on the network could see and communicate with your Chromecast.

Other users have reported using either a shared connection from a mobile device or computer or a travel router in these situations.

[JenniferV]

Hey there,

Thanks for your help here, Cathal_S.

Amy40, hope that helps but if you're still having trouble setting up your Chromecast, try to factory reset your Chromecast and get the MAC address during the set up and provide it again to your apartment's administrator so they can add it up in their network and once done, attempt to set up your Chromecast.

Note: Apartments often experience network congestion due to the high volume of tenants or networks. 

Thanks,

Jennifer

[JenniferV]

Hi Amy40,

How's it going? Did you manage to get your device working?

Best,

Jennifer

[Amy40]

Hi Jennifer, thank you for checking in! I unfortunately won’t be able to use my Google Chromecast while I’m at this apartment with this internet. It’s not compatible. 

[JenniferV]

Hey there,

Understood and I'm sorry to hear that. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

[JenniferV]

Hello Amy40,

I haven't heard from you in a while so I’ll  be locking this thread if there’s no update within 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer