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Chromecast 3rd gen fail, solid orange light, reset button not working

Camus
Community Member

My chromecast has a solid orange light, nothing on the screen but not signal from the tv itselft, Google home app is not recognizing the device either, and after trying a factory reset, the light is still orange, after 3 mins of pressing the button, nothing happens, HEEEELP!!!

1 Recommended Answer

Byteguy
Gold Product Expert
Gold Product Expert

I'm sorry, but that's not good.

Try using a different power source (outlet, block, and cable if you can) and try resetting it when it is NOT connected to a TV.

If none of those work, your Chromecast device is probably dead.

View Recommended Answer in original post

6 REPLIES 6

Byteguy
Gold Product Expert
Gold Product Expert

I'm sorry, but that's not good.

Try using a different power source (outlet, block, and cable if you can) and try resetting it when it is NOT connected to a TV.

If none of those work, your Chromecast device is probably dead.

Camus
Community Member

omg it only lasted like 1 year and a half =(((

Jeran
Community Specialist
Community Specialist

Hey there,

 

I'm really sorry that your Chromecast is giving you issues, were you able to factory reset that device and get it working again? If so, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

Camus
Community Member

Hello, nope My Chromecast 3rd gen totally died on me, i was npt be able yo factory reset, and the color Orange solid keep showing Even if the reset button is pressed.

Jeran
Community Specialist
Community Specialist

I'm real sorry that your Chromecast died after such a short period of time. It's a possibility that it may have been bricked during an update if it lost power at any point. Sadly, the limited warranty on those devices is only a year in the USA and Canada. However, if you had any questions or concerns for us, I'd be happy to help out in any way I can.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Camus, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Byteguy!

Best regards,
Jeran