Hi. We're replacing our regular Chromecast-with-Google-TV with the 4K version. Setup launched fine, but it's been over 45 minutes and the TV screen is still just saying "Setting up your TV." Neither the TV nor the Home app gave any errors, and the TV screen is still animating, but nothing else is happening. The LED is solid white. The TV is a late model Samsung with no prior issues, and our WiFi is working fine (and plenty fast). Very aggravating. What's the fix?
Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast with Google TV. Please try the steps listed below and let me know how it goes:
Actually, after about 75 minutes I pressed the Back button thinking it would abort the setup, but the screen invited me to finish setup "manually," offering a short series of prompts that were easily taken care of. So none of the rather drastic & daunting suggestions you list were necessary or appropriate. (Your #7 seems especially weird -- factory reset a brand-new device?)
IMHO those manual setup steps should be the default. It's insane that such a simple process works so poorly. (I helped an elderly neighbor install a Roku yesterday and hit no such obstacles.)
We hear you — we appreciate users who are keen on sharing with us their thoughts/experience. Also, thanks for updating this Community thread and glad to hear that you were able to set up your Chromecast with Google TV. In the meantime, do you still have other questions and concerns?