Chromecast Apps failing to connect.

[Kickstand]

Hello Team.

I have a recent issue with my Chomecast. The Chromecast boots up and displays the normal welcome page with Netflix, Prime Video, Youtube etc etc and I get the live previews on the home screen. But none of the Apps (Netflix, Prime etc etc) will open, well, they open but I just get the spinning wheel of anticipation and disappointment.

Things I have tried so far.

1. Checked internet connect, all good.
2. Changed internet connection to my phone hot spot, all good.
3. Checked for latest firmware, its the latest.
4. Re-set the Chromecast to factory. No Change.
5. Deleted all of the cashed information on all of the apps, No change.
6. Tested Netflix, Amazon etc etc on my phone via the home network and also my phones data , It connects and works, so no issue with the App providers.
7. If you open Netflix and leave the wheel of anxiety for long enough, you see a page where you can test your connection, it says its all good.

Basically I have come to the conclusion that the Chromecast can not make the link from the Apps to the Internet. All of the other processes involved are working, Network, Firmware.

Any ideas, suggestions would be welcome.

[djtetei]

First, reboot the Chromecast device - unplug it from the main power grid for about 5 minutes then plug it back in, allow it to connect to the WiFi net and try again.

If issues still present, force stop the applications and launch them again.

If issues still present, uninstall the applications in question and reinstall a fresh version from PlayStore.

If the issues are still there, hard reset the Chromecast device using the built-in button near the USB port.

[Kickstand]

Hello and thank you for your response. 
Yes I have done all of these but it’s still the same. The Chromecast is connected to the internet, I get live previews on the Home Screen  but the apps just won’t connect to the outside world. Spiny spiny wheel of sadness. 
any other suggestions for oils be appreciated. 

[djtetei]

Did you actually performed a hard reset and reconfigured the device from scratch and it still doesn't work?

[Kickstand]

Yes. I hard reset it it via the button under the LED on the chromcast. I then had to re-install the apps and configure the device. I have done this twice now. Everything configures fine, but I get the same results. The apps just won’t connect when opened. 

[djtetei]

And both the phone and the Chromecast device are connected to the same WiFi bandwidth (5 GHz)?

How about a phone reboot?

[Kickstand]

I will check the bandwidth of the router and get back to you. But I did connect the Chromecast to my phones hotspot and used my phones data and I got the same result. 

Should it be on 5GHz or 2.4GHz?
I live in Europe, so do the bandwidths differ from different zones of the world. 

[djtetei · Accepted solution]

My assumption was that you want to connect to an actual WiFi router, as you're supposed to. Actually that is what I recommend you to do if you want to enjoy a good functionality. Chromecast 3rd generation can connect both to a 2.4 GHz and 5 GHz WiFi bandwidth, the latter being recommended.

Using a phone's hotspot require an additional phone as a cast source.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Kickstand, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran