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Chromecast Driving Me Nuts!

jiggy927
Community Member

I've used this at multiple location devices before not sure why now it doesn't work and it's been probably 3 years now. I looked at other forum posts and turned on Wi-Fi, turned off mobile internet which almost seemed like it was going to work then for some reason it's not still not connecting after I typed in the code on the screen. Then the TV keeps flickering as if the device's wire is not connected properly, is it possible because I'm using a 3rd part USB cord to connect the power to the device?

1 Recommended Answer

For some reason I waited and it is now working 😅

View Recommended Answer in original post

6 REPLIES 6

JenniferV
Community Specialist
Community Specialist

Hi jiggy927,

 

Thanks for reaching out. Let's sort this out.

 

A few questions: What's the LED light status in your Chromecast? How far is it from the Wi-Fi router? Are you getting any messages when connecting it to your network?

 

Give these steps a try:

 

  1. Reinstall the Google Home app.
  2. Reboot your Chromecast, router, and mobile device.
  3. Use a different mobile phone.
  4. Factory reset your Chromecast.
  5. For flickering issues, please plug in the Chromecast device into a different HDMI port. Plugging it into a different TV screen might also help.

Note: It's recommended to use the provided power cord and adapter that came with the Chromecast to avoid damaging the device and for it to work properly. 

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

For some reason I waited and it is now working 😅

JenniferV
Community Specialist
Community Specialist

Hi jiggy927,

 

That's cool! Glad to hear everything is up and running now. In that case, do you still have other questions and concerns?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from jiggy927, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran