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Chromecast Freeze and Cant Update Chromecast Built In

KyleTheMan4444
Community Member

When I try to play a game on my Android S8+ and hook it onto my Chromecast Built in Sony Smart TV, the screen just freezes. The sound is still playing, but the screen is frozen forever. I looked up a video and saw that you could update Chromecast built in, so I tried that, but when I did, it said "Something went wrong.  Try again." I am totally walled because everything I tried won't work, and even the internet can't help me. Is there a way I can prevent the screen freeze and/or make the TV able to install the Chromecast built in update? 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from KyleTheMan4444, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Garrett!

Best regards,
Jeran