Chromecast Remote Button Setup

[siddhartha]

Hi , i have setup my remote buttons to turn off my tv and control volume of my soundbar ( through IR ) which is connected to chromecast with bluetooth . My issue is that when i setup the remote buttons to do the same , volume control works well for 2 minutes . After that if i change volume through remote , chromecast doesnt send IR signal to soundbar , instead it changes volume of Chromecast. Why this is happening , any solution ? 

[JenniferV]

Hello siddhartha,

Thanks for reaching out. Please try to plug the Chromecast device on a different HDMI port on your TV and try to set up your Voice Remote again by following the steps listed in this support website article. 

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[siddhartha]

Hi , Thanks for following up on the issue . No this didn't work either . Chromecast remote is not able to turn on/off my tv and soundbar ( connected to chromecast with bluetooth) at the same time . Also even after doing a successful round of setting up IR to control volume of the soundbar through chromecast remote , it works for just a minute thereafter i see remote not able to control soundbar volume via IR , instead it switches to controlling its own volume output to the soundbar . I had a firetv stick too which does turn on/off my soundbar and tv at same time and also controls the volume of soundbar via IR blaster but in case of newly purchased google chromecast i am just able to turn on/off only TV and as I mentioned earlier volume is a task . Seems like chromecast only supports control of volume via ir blaster when soundbar is connected to tv with optical or hdmi but when soundbar is connected to chromecast with bluetooth , the IR blaster wont control the soundbar , tapping volume up / down button on remote will only control chromecast volume . 

[JenniferV]

Hi siddhartha,

Thanks for getting back to us. Could you please try to reset your Chromecast dongle and Voice Remote and check if the same issue will persist? 

Thanks,

Jennifer

[JenniferV]

Hello there,

How's it going? Still need help?

Thanks,

Jennifer

[JenniferV]

Hey siddhartha,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[siddhartha]

Hi Jennifer , 

I am travelling out of the city . Will be back to test the solution in a day . Will let you know if this works or not .

Thanks 

[siddhartha]

Ok , so fresh setup doesnt help too .

i noted one thing that the remote will control the volume of the soundbar with IR only if its connected to tv via optical or any other method . If soundbar is connected to chromecast with bluetooth IR wont work , in this case volume buttons will adjust chromecast system volume only .

Now in my case my tv doesn’t have optical connectivity or arc connection so i have only 1 way to connect and that is to have a Bluetooth connection between chromecast and the soundbar .

Now my 3 yr old fire stick does control the power and volume of the soundbar simultaneously but chromecast cannot . 

[JenniferV]

Hi there,

Thanks for trying. Could you please confirm if your Bluetooth speaker is connected under the remote and accessories option in the Google TV? If yes, please also make sure that under the remote setup, IR is selected.

Thanks,

Jennifer

[siddhartha]

Yes , i checked all settings are perfect . Its the chromecast software update that google need to push to fix this bug . 

[Juni]

Hi siddhartha,

We appreciate people who are keen on sharing their thoughts with us.  We're always looking for ways to improve. I'd suggest you submit feedback about it, here's how.

Let us know if you have other questions and concerns otherwise, we will be locking this thread after 24 hours. 
 

Best,

Juni

[siddhartha]

• Any solution expected from google on this ? As this is very frustrating having paid premium for a product in india and not getting basic functionality as promised in features of the product

[siddhartha]

Hi Juni ,

i was actually looking for a solution to my issue . Having paid premium for the product here in India , we expect google to deliver what is promised in the user manual . I was more happy with my firetvstick as it was able to control my tv and soundbar both at the same time . Here it is not able to do so as google isnt allowing IR for soundbars connected to chromecast viz Bluetooth. This is really frustrating as its no where mentioned in product description which could have helped me in making a purchase decision which i regret as of now

[Dan_A]

Hello there,

I apologize that it has come to this. I know exactly how it feels if something’s not going our way and we will appreciate it if you can send a feedback about this and we'll pass this information to our team. Let me know if I can assist you in anything else, otherwise I will be locking this thread in 24 hours.

Regards,

Dan

[siddhartha]

Also , would like to mention that ‘one cannot set to power on/off the TV and Soundbar at the same time with IR of chromecast remote .

i have Volume control set to soundbar and power on/off to TV . 
i can successfully turn on/off tv with IR but i cannot control volume of soundbar . 
Reason is fairly simple - Chromecast doesnt allow to turn volume up or down of soundbar through its IR remote if the soundbar is connected to chromecast via Bluetooth. It controls volume of its own system instead