Chromecast Remote

[ghardwick1]

My pal in DC bought me a Chromecast for Xmas (I’m in Canada). I’ve set everything up correctly (my whole house is Google/Nest other than an iPhone), and I cannot get the remote to work (I’ve tried for a month now). Installed, reinstalled, hard reset, take out batteries, hold down home and back buttons…nothing. A dead duck remote and no way to go to some Android app remote as I’m on iOS. 

Should I just toss the Chromecast and file it under junk? Im getting close to it….

[JenniferV]

Hi ghardwick1,

Thanks for posting and sorry to hear that you are having an issue with your Voice Remote. 

To start, I’ll ask some questions so we can isolate the issue. 

1. Was anything spilled onto the device?
2. Were there any attempts to disassemble the device?
3. Can you confirm if the metal contacts of the battery terminal look contaminated, blocked, or discolored?

Try these steps:

1. Test the Voice Remote with new or good batteries. Replace the batteries with new ones (1.5 volt AAA batteries). {Note: Change both of the batteries. Do not change only one of them}.
2. Reinstall the batteries after 5 minutes.
3. Unpair and reset the Voice Remote, then pair it back.
4. Factory reset the Chromecast device and factory reset the Voice Remote again.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi ghardwick1, 

Thanks for getting back to us. I need to gather some additional personal details which shouldn't be shared on the public forum. Could you fill out this form and let me know once you're done?

Thanks,

Jennifer

[JenniferV]

Hey ghardwick1,

Thanks! I got your form. I sent you an email, you may check your inbox. Also, I'll lock this thread — let's continue from there.

Best,

Jennifer

[JenniferV]

Hi there,

It's me again. How's it going — still need help?

Regards,

Jennifer

[ghardwick1]

Hey there, unfortunately I’ve done all of these numbers is times. Sadly I think it’s ready for the big dump and it’s brand new. 

[ghardwick1]

Hi Jennifer, I’ve completed the form as requested. I didn’t place a reason as I figured that’s be redundant. Thanks for your help.