Chromecast Setup

[NanaQ]

I am following the directions to setup our chromecast on our Smart TV. It is plugged into HDMI 2 I follow the steps to get to the screen (google home, choose my account) but HDMI 2 brings up an orange screen and not the white witih blue tv outline.  The message on the screen says "Connecting to Wifi......." and never changes.  The TV is connected to WiFi as is my android phone.  I have unplugged the usb plug from power overnight and still no connecting.  I'm not sure what generation chromecast device we have.  It doesn't have a remote.  I have tried pushing the button on the side of the round part of the device.

[NanaQ]

Forgot to mention that the tv is in the same room with the wifi router and we have high speed fiber internet.

[Roger1967]

It doesn't matter about the router try and put in HDMI 1 IF YOU ALREADY HAVE SOMETHING IN 1 SWITCH IT

[JenniferV]

Hi folks,

Thanks for the help here, Roger1967. I appreciate it.

NanaQ, have you tried the suggested step provided by Roger1967? If yes, how was it? You may also try to reboot your mobile phone, Wi-Fi router and Chromecast. Once done, please follow the steps here on how to set up your Chromecast.

Regards,

Jennfier

[JenniferV]

Hello NanaQ,

It's me again. How's it going? Did you manage to get your device working?

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Roger1967]

Nana I'm about to set up a chromecast but try to connect the cord to HDMI 1 instead of numbers  2 and then see if it will work let me know ok