Chromecast - Smarters Lite

[CW522]

The connection is only for 20 secs before disconnecting. I think the problem is adding the app through the assistant but don’t know how as Smarters lite app is not in the list available it used to work but doesn’t now.

[JenniferV]

Hello CW522,

Thanks for reaching out. A few questions: what type of Chromecast device do you have? Are you casting content from the Smarters Lite app on your phone? Is the issue happening when using the Smarters Lite app or across all apps? You can clear the cache and data of the affected app and reinstall it. Rebooting your Chromecast and mobile phone might also help.

If the issue is isolated when using the Smarters Lite app, please reach out to the app manufacturer.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Did the steps help?

Regards,

Jennifer

[JenniferV]

Hi CW522,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer