Chromecast Tv screen went black and chromecast disconnect

[AndreF]

Dear Friends,

Recently I want to whatch tv with my chromecast, I join a vid of my issue first I went in the parameters so you know what my configuration is.

And second I open a video on youtube and I try to click to get my back door tv on chromecast. First its connecting and my tv screen went black and after a few seconds my back door tv disconnect.

Could you solved my issue pls.

https://www.youtube.com/watch?v=unxtgCx5rRk

[JenniferV]

Hi AndreF,

Thanks for reaching out. Let's sort this out. 

Quick question: What's the LED light status in your Chromecast when the TV screen turns black? Try to reboot your Chromecast. Also, please visit this support website article and choose what best describes what your TV screen and Chromecast device are showing.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran