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Chromecast Ultra not connecting to wi-fi although it worked for 4 years before

Jurgens
Community Member

Chromecast Ultra not connecting to wi-fi although it worked for 4 years before:
It seems there was a firmware update a few weeks back and since then my Chromecast says it was manufactured for a different country and may not connect to wi-fi in my country (South Africa).
No Chromecast devices seem to be made specifically for South Africa.

I managed to connect the Chromecast to a mobile hotspot once to test after the problems above started, but can't sustainably run it off mobile data (too high data costs).

I have factory reset and restarted many times to try get it set up again using the Google Home app.

Any suggestions please?!

2 Recommended AnswerS

Jurgens
Community Member

Ethernet adapter working perfectly, so didn't even need to use mobile hotspot.

Always ran power off one of the TV USB ports, so I didn't even see before that it has an ethernet port on the "power brick"!

Thanks! Finally online again. 🙂

View Recommended Answer in original post

djtetei
Gold Product Expert
Gold Product Expert

So, use the power adapter that came with the Chromecast device.

I assumed you are already using the factory provider power supply, as you should.

Avoid powering the Chromecast device from the TV USB port, because very few TVs will be able to provide the required amount of power to ensure optimum operation of the Chromecast device.

Now try to connect the device to the WiFi network as it should.

I apologize for "waisting" your time with my suggestions.

View Recommended Answer in original post

8 REPLIES 8

djtetei
Gold Product Expert
Gold Product Expert

Did you do a hard reset of the Chromecast device using the built-in button? If you didn't, please do its do proceed with the setup routine.

If it complains again about being manufactured in a different country, ignore that and click proceed to continue the setup.

That message is just a warning that the device may not work with certain WiFi channels.

Jurgens
Community Member

Yes, I have done some of the resets "hard" using the built-in button.

When I ignore country warning and continue, it typically doesn't want to connect to the wi-fi, although it's the same one it used for 4 years with no problem.

djtetei
Gold Product Expert
Gold Product Expert

You can try to set it up using the mobile hotspot, and then connect it to ethernet, via Google provided ethernet adapter or an micro USB to ethernet adapter.

Jurgens
Community Member

Didn't think of ethernet adapter before, so will try that.

djtetei
Gold Product Expert
Gold Product Expert

Try to reboot your WiFi router too, nu unplugging it from the main power grid for about 5 minutes then plug it back in.

Jurgens
Community Member

Ethernet adapter working perfectly, so didn't even need to use mobile hotspot.

Always ran power off one of the TV USB ports, so I didn't even see before that it has an ethernet port on the "power brick"!

Thanks! Finally online again. 🙂

djtetei
Gold Product Expert
Gold Product Expert

So, use the power adapter that came with the Chromecast device.

I assumed you are already using the factory provider power supply, as you should.

Avoid powering the Chromecast device from the TV USB port, because very few TVs will be able to provide the required amount of power to ensure optimum operation of the Chromecast device.

Now try to connect the device to the WiFi network as it should.

I apologize for "waisting" your time with my suggestions.

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like Jurgens was able to get back online again, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran