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Chromecast Ultra stopped showing the options menu for Youtube

CAMeeks78
Community Member

Like it says above Chromecast Ultra stopped showing the options menu for YouTube. used to get a preview of stuff to choose from but it isn't there anymore. The mini says it is displayed on the screen and asks me to choose but nothing is there. If I say a number, it starts playing. Both dongles quit showing it at the same time. They both have the same firmware and I have even done a factory rest on one of them. It still isn't showing on the screen. Anyone have this issue before?

2 Recommended AnswerS

Hi everyone,

 

We apologize for the inconvenience and thanks for your patience. Our team has identified the issue and is currently working on a fix. I'll keep this thread open and I'll let you know once we have news to share.

 

Thanks,

Jennifer

View Recommended Answer in original post

CAMeeks78
Community Member

@Jeran @JenniferV it is coming up to a year since my issues started. What gives? This has been as reliable as Chromecast has been...... not showing any results and having us guess.

View Recommended Answer in original post

241 REPLIES 241

cccp88
Community Member

I'm experiencing this same problem. I hope Google fixes it soon with a new firmware! 

CAMeeks78
Community Member

It is very frustrating.  I can atleast use my phone and bypass it but my daughter just has to guess at it. She is still phone less at 7yo. I know I'm a monster 😄

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. Is this only happening when asking your Google Home Mini to cast videos from YouTube? Have you tried to cast from other supported apps? If this is working when manually casting from your phone to your TV, please reboot your Google Home Mini and Chromecast Ultra. If the issue persists, please reset your devices and try again.

 

Thanks,

Jennifer

The home devices say they are showing options on the TV but nothing shows up. The app on the phone goes straight to playing without options. All devices have been reset a few times now in the past month I have been having this issue. 

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the swift reply. Could you please provide the firmware version of your Google Home Mini and Chromecast Ultra? Also, have you tried to check if the same issue persists with other supported apps, like Netflix or HBO Max (If you have these apps)?

 

Thanks,

Jennifer

282045 mini

201627 tv

 

YouTube is the only thing that has given me options like that.

No, you should be able to do this.  It's a feature listed as a selling option.   For the sake of all that's holy do your due diligence and be accountable 

Infinity_Core
Community Member

Having the issue on Chromecast Gen 2 as well. It appears to be a wide spread problem for many users.

Hi folks,

 

CAMeeks78, could you please double check the firmware version for your Chromecast Ultra?

 

Infinity_Core, I'm sorry to hear that you're also experiencing the same issue with your device. Have you tried the suggested steps above? If you haven't yet, please try the steps and let me know how it goes.

 

Thanks,

Jennifer

Yes, I did reboot and performed a reset on all my devices. No luck yet.

1.56.281627

JenniferV
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for the info. I forwarded this to our team and they are currently checking on this. I'll update you once I hear from them. 

 

Thanks,

Jennifer

jy12
Community Member

Hi @JenniferV,

Could you please advise as to whether this issue has been prioritized?  I have been having the same experience using Chromecast Gen 3.

This is of great importance to me as I have a physical disability and rely on hands-free accessibility.

Thank you.

Cutetrill
Community Member

When I ask Google home to play videos on my chromecast ie: "hey Google show sesame Street videos on YouTube on TV" it responds with "here are some options showing on TV,  which one would you like" but no suggestions show up on the TV screen. They used to,  and then suddenly it wasn't working.  I can tell it a number and it'll play a video.  But I can't see ahead of time which one it is.  I rebooted the chromecast and did a factory reset which removed it from my home then readded it and it isn't fixed.  I don't know what to do please help!  

I am having the same issue. I have also tried everything that you described in your post but it is still not working. Hope google fixes it in up-coming software releases. 

Hi folks,

 

I've duplicated this thread to a similar issue on this link. Our team is already aware of the issue and currently investigating it. I suggest that you follow the main thread for updates because this thread will be locked automatically once duplicated in the main one.

 

Thanks,

Jennifer

This has been happening to me as well. 
Devices: Google Home and or Google Home Hub with TV that uses Chromecast Ultra

Paneerlovr
Community Member

I ask nest mini speaker “show me videos of Las Vegas hotels”.  It says “showing options on <tv name>, which would you like ?”

 

it used to display the list of options on the TV.  Now it doesn’t.  I have to just say “number 1”, which has be blindly guessing that’s the good video I want since I can’t actually see the options on my tv.

 

this used to work properly.

 

things I’ve tried:

 

rebooting chromecast ultra

rebooting nest mini speaker

trying a different pair of nest mini and chromecast ultra elsewhere in the home

rebooting the second pair of nest mini speaker and chromecast ultra.

 

can anyone at google give me a useful recommendation other than a canned response ?

 

Integration between products has gotten more buggy over time.  The actual voice recognition has gotten worse on all google assistant products.

 

JenniferV
Community Specialist
Community Specialist

Hi Paneerlovr, 

 

Thanks for posting and I'm sorry for the late response. 

 

I've duplicated this thread to a similar issue on this link. Our team is already aware of the issue and currently investigating it. I suggest that you follow the main thread for updates because this thread will be locked automatically once duplicated in the main one.

 

Regards,

Jennifer 

Carquestions
Community Member

When I ask Google home or Google Hub to play a video it used to show a choice of videos to choose from and ask me which one I wanted - It still asks me which one I want but it no longer shows the videos on screen to choose from - started a couple months ago and happens on all my chromecasts - more than 4 - what gives?

Same here, I think it's related to google products like chromecast no longer being signed in to youtube 
https://www.googlenestcommunity.com/t5/Chromecast/I-m-not-able-to-log-in-on-YouTube-on-my-Chromecast...
that link says "solved" but is not solved.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for posting. I've duplicated this thread to a similar issue on this link. Our team is already aware of the issue and currently investigating it. I suggest that you follow the main thread for updates because this thread will be locked automatically once duplicated in the main one.


Thanks,

Jennifer

Jennifer, Are you sure you posted the right duplicated thread?  It looks like a link to this current thread.  Please do not lock this thread, I am having the same issue as are many others. 

JenniferV
Community Specialist
Community Specialist

Hi Paneerlovr,

 

Yes. Your original thread is now duplicated to this main thread so I suggest you keep an eye on this main one for future updates. Also, rest assured that we will keep this thread open until the issue is resolved.

 

Regards,

Jennifer

Ah I understand now, it’s like your merged the thread together.

 

got it and thanks, hoping for a resolution soon!

JenniferV
Community Specialist
Community Specialist

Hey Paneerlovr,

 

You're welcome. No worries, I'll keep this thread updated once I hear any news from our team.

 

Best,

Jennifer

So what's the deal with this? You keep repeating the same thing over and over again with absolutely no solutions other than telling people to reboot which obviously doesn't work. Can you give us a direct answer for a change? I've had this issue I'm going actually for a couple years between my older Chromecast and my newer one. The older one still has the issue on going for over a year and my newer Chromecast stopped working normally a week ago with YouTube like everybody else is here. So please give us a direct answer, if Google is allegedly aware of this issue why have they not resolved it yet? Not enough money involved?

Hey JenniferV - it's been well over a month - ANY NEWS??? Where are you??? Does it usually take this long to get an answer? 

SpecS
Community Member

Any updates? This issue has been unresolved since mid May for my Chromecast/Google Home setup. 

JenniferV
Community Specialist
Community Specialist

Hi everyone,

 

Our team is still investigating this and working on a fix.. We’ll loop back in once we have an update. Thanks for bearing with us.

 

Regards,

Jennifer

I have 4 minis, 2 Chromecast Ultras, 2 Chromecasts, and hub. Every single one of them has this issue. I am tired of it. This is one of their major functions and it is not working. I'm about to switch to Amazon. 

I'm having those thoughts as well. I had a new thing pop up recently.  I have 2 Vizio tvs that I use for my security camera monitors. When I use Google to turn them on they shut back off in an hour. If I manually turn them on they stay on. Also on of them started to switch to the smart menu instead of hdmi1 every time it turns on. That just started also. It ran like I wanted for a year now this.

TBK
Community Member

Sorry, just since it has been 2 months since your last update and it is just a continuation of saying its being looked at and nothing has been done in this time. How soon would we be looking at for a fix. Especially since this has been an issue in this thread since June and it looks like nothing is being done, I personally have had this issue for longer but I have just dealt with the annoyance but it is building.

Hello.

How is the fix you've been working on coming along?

Looking promising?

Almost ready to roll out?

this issue is taking way too long to resolve - it shouldn't take months - lets get going jenniferV

DocHollandaise
Community Member

I am also having the same issue others have reported -- I say to the google home "play ______ video from Youtube using chromecast" and it says "okay here are some options, which one would you like?", though nothing displays on the screen. This started in the past few weeks as others have reported, after working for years, likely due to recent firmware update. This is with a chromecast ultra.

I’m also having the same issue still, I can’t believe this issue came up and i am

even more shocked that it’s still not fixed.

 

The reboot advice is useless, it’s a bug.

Cakdgaf
Community Member

I think I've had this problem ongoing for about 2 weeks - 1 month. That I'm aware of. Can confirm blind guessing still works (I'm in Canada if anyone cares)