Chromecast Ultra stopped showing the options menu for Youtube

[CAMeeks78]

Like it says above Chromecast Ultra stopped showing the options menu for YouTube. used to get a preview of stuff to choose from but it isn't there anymore. The mini says it is displayed on the screen and asks me to choose but nothing is there. If I say a number, it starts playing. Both dongles quit showing it at the same time. They both have the same firmware and I have even done a factory rest on one of them. It still isn't showing on the screen. Anyone have this issue before?

[JenniferV · Accepted solution]

Hi everyone,

We apologize for the inconvenience and thanks for your patience. Our team has identified the issue and is currently working on a fix. I'll keep this thread open and I'll let you know once we have news to share.

Thanks,

Jennifer

[StrongSean85]

This is not an answer. I have been experiencing the issue for months and it has been difficult describing the issue and finding anything on it - finally stumbled across this forum and the OP describes the same issue I have been experiencing, only to find the “recommended answer” is no answer at all 😞

[CAMeeks78]

I made a new post to hopefully get eyes here.

Link to other thread to get attention

[Jo_]

If it helps pinpoint the issue to solve it, I can add that the volume of the Chromecast no longer automatically dips when we say "okay google" to the nest speaker.

[sandhuis]

What's the status of this one? This is getting silly ... Doesn't take months to fix an issue that an update broke.

[BambinoFan]

Hi Jennifer, 

Any updates?

[Eventidewolf]

Anything yet, clearly this issue is becoming out of hand 

[Sandy01]

Been over half a year; what is tge solution? This issue is not closed. Please respond. 

[Kirill_]

Same issue here.

HK Citation Oasis + Chromecast Ultra

[namedjughead]

BS. Google doesn't fix anything. They just abandon it like a kit with ADHD. This problem still persists.

[namedjughead]

This is a lie, Google is not working on a fix. This problem has persisted for longer than 8 months Google is aware of it and nothing changes. This experience has taught me valuable lesson, don't ever buy Google hardware. They abandon all their projects like a kid with ADHD.

[pdd]

Is there a way to make it go away? Super annoying if you're pausing a tutorial and the menu pops up.

[sandeeptharayil]

I’m also having similar issue from G home mini to chromecast while playing videos from YouTube.

it’s started around July 2022

chromecast 

System firmware version: 275994


Cast firmware: 1.56.275994


home mini

System firmware version: 324896


Cast firmware: 1.56.324896


[BambinoFan]

I hope this issue hasn't been ignored as it's been marked as answered. There have been no updates since this reply.

[CAMeeks78]

This is not an answer. It has officially been a year since my issue started and 9 months since I made the initial post about this. Service is crap. 

[MichiganGuy]

Typical! Here's the super fun part... Now I can literally be youtube linked with phone or tablet to TV OR CHROMECAST and tell her to show videos blah blah and she still can't display the choices when the app is on the TV and open completely linked.  SMH.  So there's that. She's heard me say "No B###h there's no options WTH why are you so stupid? Then she has the actual nerve to say " Sorry I don't understand!". Then of course she's goading me at this point and  I say " Clearly! You're dumber than my ex and that's not humanly possible. Ya know what get off my lawn.. never mind!"  😁 

Happy Sunday Funday! 

[Paneerlovr]

Happy birthday to this bug!  Good job google!

[JessieAaron]

Has this issue been fixed? It’s been almost 10 months since we had them.

[CAMeeks78]

No still ongoing and @JenniferV has given up on this thread. If you try and start another one they merge it into this one and say nothing. 

[JessieAaron]

Is there a solution? It’s been months and no response on the fix.

[brian12392]

Hello,  this issue has been Unresolved for several months since I first found it, 

The issue is:  after I say :" Hey google, play Cat speaking videos",  Usually, the Chromecast Ultra connected TV will display related videos with number like 1, 2, 3 , 4, 5, etc represeting each of them , and in the meantime, google assistant speaker saying" got it, here are some optoins, showing on XXXX,,  which one would you like"?

But since about 2 or 3 months ago, no such options is shown on TV, with only the same voice response from Google assitant speaker as mentioned above,  this means that I can not choose which one I like to play on TV, 

I have sent this feedback to Google support MANY TIME, NOBODY HAS MANAGED TO FIX IT,   BAD,

PLEASE , WHAT IS THE SOLUTION, HOW TO FIX? 

Please do Not close this until this is fixed 

[JenniferV]

Hi brian12392,

Thanks for posting. Our team has identified the issue and is currently working on a fix. I'll merge this to the similar trending issue on this thread in the Community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged in the main one.

Note: The main thread is still open and you can reply to it if you would like to add more information about the issue and your device.

Thanks,

Jennifer

[Yo4]

If your team has identified the issue and still can't fix it after weeks / months why don't you share what you have identified with the community. Maybe they can.

[Envythedog]

Still no fix for me. Can I get a refund on my Chromecast and Home seeing as it doesn't work anymore, and you've stated Google has identified what's with no fix for months? 

[JBDraven]

I'm seriously thinking the same... I have asked for a complaint contact, but was just fobbed off. So darn frustrating. 

[Theriaultjosh]

I have 8 Google Home Speakers and 5 Chromecasts, none of them are able to display the options when Google says "ok here are some options" for the user to select from the T.V. .. thinking of moving to the competition. This has been unacknowledged /unresolved for months!

[CAMeeks78]

I have had this issue for 6 months now. It was going on before i made this thread and thought it was going to get resolved. Seems like there is no solution being worked on.

[Paneerlovr]

This has been broken for nearly 2 months now, amazing!

[Cakdgaf]

I think over 2 months for me. I've lost track

[CAMeeks78]

3 or 4 months for me

[Magi]

Now I know why google stocks go down 🙂😘🥳

[Paneerlovr]

My theory is that JenniferV and google are no longer looking at this thread.  Maybe they don’t even know it’s an issue since it’s marked as “solved” even though it’s not been solved for months.

it’s basic functionality of the product that went down the drain.

[Jo_]

I think you are absolutely right. 

maybe all of us here should start a new thread saying  “my nest is not talking to my chrome cast” 

[JonathanDuryea]

you might be right. let's do it.

[NotSoSmartHome]

With our powers combined!

[Paneerlovr]

Good idea, I did exactly that.

feel free to do the same.

https://www.googlenestcommunity.com/t5/Chromecast/Chromecast-does-not-show-options-for-YouTube-video...

[JBDraven]

I have the same issue and have an open case with Google, have been waiting months for a resolution,  I have a disabled partner who relies on the hands free functionality, I wait with baited breath, its good luck I didn't hold it...

[Paneerlovr]

@JBDraven I just wanted to say I'm sorry that Google is taking so long to fix this, especially as you have a disabled partner relying on it.  This lack of functionality is very frustrating.  Two days ago Google announced a new robot with AI functionality, so advanced right?  Meanwhile they can't the most basic of functionality right.  Simple bugs are overlooked.  It's ming boggling.  I can imagine how screwed up the code base and internal knowledge is.

[jy12]

I have a disability, too, and rely heavily on hands-free access.

[Paneerlovr]

@JenniferV Can you update us on the details of the actual progress ?  Perhaps you can be specific with what's being done by Google.

[JBDraven]

It has been my suspicion that,  when they 'Google' removed the function of staying logged in to youtube on the all but the new chromecast,  that this has caused an issue showing the options on a screen as the Chromecast is no longer logged in to the users account but the nest/home products are.  I conveyed this to Google but got no response. I may be wrong, but it seemed to happen at the same time.