11-11-2021 12:16 PM
Need to find Chromecast Firmware version, 2nd Generation-
To check which firmware version you're on:
11-11-2021 01:33 PM
Can you add a screenshot? I see the firmware version when I scroll to the bottom of the Device info under the device settings.
Google Home app>Casting device>cog>Device Info>scroll to Cast Firmware.
11-12-2021 07:15 PM
I uploaded the image through my Gmail. All it shows is "Family TV Settings" then it's blank underneath.
11-17-2021 09:52 AM
Just to double-check, what version of Google Home are you using? I can confirm, on my Android device using version 18.104.22.168 of the Google Home app, that Jill's steps work for finding the firmware version on my devices.
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
11-17-2021 11:00 AM
Jeran, that is the problem. My Google Home / Chromecast does NOT show the version. It is BLANK underneath the heading of the room I'm in. Thanx for reviewing this email. I'm using a Samsung S10 phone, if that has ANY bearing on the blank screen.
11-17-2021 01:37 PM
Give these steps a try, and after each step, double-check that Device information tab to see if the problem persists:
All of those actions should force update their respective versions and firmware. Go ahead and try those, then let me know if it still gives you issues!
11-18-2021 03:49 PM
My Google Home App had the latest update.
The one that did the trick was the FACTORY RESET. Problem solved.
Didn't need to uninstall and reinstall Google Home.
Thanx for you help
11-22-2021 03:34 PM
Awesome, I'm glad to hear that! In that case, I'll go ahead and lock up this thread. If you run into any more issues in the future, feel free to create a new thread!
Thank you for your help on this, Jill!